KOMPAN Ltd / Serenity House / Shirwell Crescent / Furzton Lake / Milton Keynes / MK4 1GA / www.KOMPAN.com
Reg. in England No. 1704623 VAT Reg No. 382 2192 57
1. OBJECTS
1. These terms and conditions of sale (hereinafter “GT&C’s”) govern
the sale and supply of all goods and/or services (goods and services
herein severally and jointly as “Products”) and the assembly and
installation of the Products (“Services”) by KOMPAN LTD (hereinafter
“Seller”) to the customer (“Customer”) and shall apply to any relationship
between the Seller and the Customer.
2. These GT&C’s replace and supersede any prior communications,
agreements and understandings between the parties whether oral or in
writing concerning the sale and supply of the Products or the Services
Any purchase order issued by the Customer to the Seller shall be subject
to the present GT &C’s and the Customer accepts the applicability of these
GT&C ’s to future supplies of Products or Services.
3. A legally binding contract (“Contract”) shall not come into force
between the Seller and the Customer until the period of FIVE (5)
BUSINESS DAYS provided for in clause 2.3 has expired and the Seller
has not received a notice of withdrawal/rejection from the Customer. If,
within FIVE (5) BUSINESS DAYS as of the date of the Order Confirmation
the Seller does not receive a rejection of the Order Confirmation, the
Customer shall be deemed to have unconditionally accepted the Order
Confirmation and these GT&C ’s. In case of conflict between the
provisions contained in the Order Confirmation and those from the
present GT&C’s, the Order Confirmation shall prevail.
2. REQUEST FOR SERVICES
1. Notwithstanding any express indication to the contrary, the Customer
is obliged to send the Seller a request for the Services and/or Products
(hereinafter, ” Order”) by ordinary post, fax and/or email.
2. For the purpose of these GT&C’s, the Order must, at least, contain
the following information:
(i) personal information and address of the Customer;
(ii) products requested (type and number);
(iii) installation services requested;
(iv) indication of the date and place for the provision of the Services.
3. Once the Order has been received, the Seller shall have seven
(7) working days – starting from the date of receipt of the same – to issue
an Order Confirmation accepting, refusing and/or submitting amendments
to the Order, and including the relevant Prices – as defined hereinafter- for
the Services and/or Products and the total amount to be paid by the
Customer (“Order Confirmation”). The Customer will have the right to
withdraw any Order within FIVE (5) BUSINESS DAYS after receiving the
Order Confirmation if, e.g. he does not accepts the Price indicated by the
Seller.
3. RATES – PAYMENTS
1. The prices of the Services and/or Products are those resulting from
the Order Confirmation and will correspond to the current prices offered
by the Seller (“Prices”).
2. The Order Confirmation will indicate, apart from the Prices, other
charges as transport costs, shipping and minimum insurance coverage,
to the destination agreed in the same Order Confirmation. Unless
expressly stated otherwise in writing, Prices in the Order Confirmation are
net of all charges relating to taxes, any increases in these charges, which
may come into force after the date of the Order Confirmation shall be
borne by the Customer.
3. Unless expressly stated otherwise in writing, invoices will be issued:
(i) Public Sector Customers: Invoiced for 100% of the KOMPAN
equipment value and its freight upon dispatch from the factory for
standard and variant products. Bespoke products created by KOMPAN
Design Studio are invoiced 100% at the point of order and require pre-
payment prior to release into production. The remaining value of the
project will be invoiced upon project completion, payable within 30 days
from invoice date.
(ii) Private Sector Customers: For all new Customers, a request for
credit terms can be made when placing the order. If successful, the
Customer will be invoiced 50% of the KOMPAN equipment value for
standard and variant products at the point of order and requires pre-
payment prior to release into production. The remaining 50% of
equipment value and 100% of freight is invoiced upon dispatch from the
factory, payable within 30 days from invoice date. Be spoke products
created by KOMPAN Design Studio are invoiced 100% at the point of
order and require pre-payment prior to release into production. The
remaining order value will be invoiced upon project completion, payable
within 30 days. If credit terms cannot be offered, then the Customer will
be invoiced for 100% of the KOMPAN equipment value at the point of
order, having 5 days to make payment to secure order being placed with
the factory. The remaining order value will be invoiced upon project
completion, payable within 30 days from invoice date.
(iii) House Builders/Developers: Invoiced for 100% of the KOMPAN
equipment value at the point of order, having five ( 5) days to make
payment to secure order being placed with the factory. The remaining
order value will be invoiced upon project completion, payable within 30
days from invoice date.
(iv) The Seller is entitled to ask for 100% of the product Price when
the Order is accepted (by credit card, money transfer or similar) and the
payment of the rest upon completion (hand over) of services. In the
exceptional case that the Customer does not meet financial criteria set by
the Seller, the order will not be released to manufacturing until the pre-
payment has been received, so the pre-payment invoice shall be made
within five (5) days starting from the date of the invoice in order to achieve
timely delivery.
4. For Services to be carried out over a period exceeding four weeks,
the Seller reserves the right to invoice the Customer on a weekly basis.
An initial invoice will be issued upon dispatch of the Products as described
in clause 3.3, followed at weekly intervals by invoices for completed
stages of the Services. In the event that any weekly invoice is not paid in
accordance with clause 3.3, the Seller shall be entitled at its discretion to
suspend the Services until payment of all outstanding sums is received or
to terminate the Contract in accordance with clause 12.1(i).
5. In the event of the non-payment by the Customer in accordance
with this clause 4 the Customer shall pay the Seller interest at the legal
interest rate with effect from the time of due payment, and a penalty equal
to 10% of the total bill as compensation for damages, without prejudice to
any further damages and any other rights arising from the non-payment.
4. RISK AND RETENTION OF TITLE
Unless otherwise and specifically agreed in writing, all risks relating to the
Products are transferred to the Customer when the same are delivered to
the carrier or freight forwarder. Notwithstanding delivery and the passing
of risk in the Products, or any other provision of these GT &C’s, the
property in the Products shall not pass to the Customer until the Seller
has received in cash or cleared funds payment in full of the price of the
Products.
5. DELIVERY
1. Unless otherwise expressly agreed, times for delivery are estimates
only and not binding and any delay in delivery does not entitle the
Customer to cancel the Contract or any order nor to damages and/or
compensation. Customer may only vary any delivery time set out in the
Order Confirmation by giving not less than 30 days’ notice in writing.
2. Unless expressly stated otherwise in the Order Confirmation, the
Seller shall organize the delivery of Products CIP (as defined by
Incoterms 2010) to their destination. If the carrier is unable to discharge
the Products carried, the transport will still be charged. Any damage to
Products caused during or after unloading by the staff of the Customer
will be the exclusive responsibility of Customer.
3.
(i) The carrier shall deliver at a point readily accessible by truck,
standard delivery via 18 tonne vehicle, tail lift delivery is available and to
be advised at point of ordering. The Seller reserves the right to charge
extra for any special delivery requirements Customer shall be responsible
for providing offloading facilities, final moving, location and storage of the
Products after delivery. The Customer shall ensure that unloading by the
carrier is not delayed. In the event of unloading being delayed, the Seller
reserves the right to make a fair charge, therefore. Any damages or
missing Products to be noted on the delivery paperwork at time of
delivery;
(ii) If the Customer is not available or prepared to accept delivery the Seller may take away the Products and redeliver at a later date, charging
the Customer for any additional expense thereby incurred (including
temporary storage and demurrage) or leave the Products on any part of
the premises which is accessible without responsibility for loss or damage
to them whether as a result of their being unsecured or otherwise;
6. INSTALLATION AND ASSEMBLY SERVICE
1. In relation to the individual needs expressly indicated by the
Customer in the Services Order, the Seller shall install and assemble the
Products, the paving, the civil works and any spare parts. In particular,
the Customer shall promptly notify the Seller of any existing installations
such as water, gas, communications, electricity, or of any other similar
communications or installations which may be affected and/or may suffer
damages as a consequence of the installation works to be carried out in
the place where the Products are to be installed. Should the Customer fail
to provide such information prior to the commencement of the Services,
the Seller shall not be held liable under any circumstance for any potential
or actual damages caused to such installations.
2. The Seller shall be responsible for ensuring:
(i) the correct execution of the necessary work for the installation of
the Products;
(ii) the correct assembly of the Products; and
(iii) compliance of the Services with the laws in force.
7. COMPLETION OF THE SERVICES
1. Upon completion of the Services, the Customer shall sign the
Practical Completion Certificate provided by the Seller and if the
Customer is not available to take delivery, then the Seller will send the
Practical Completion certificate to the Customer. Should the Customer
claim that the Services have not been performed in accordance with the
Order Confirmation, the same shall send the Seller, within five (5) working
days from receipt of the Practical Completion Certificate, a notice
(“Notice”), specifying in detail, the faults found in the Services. If the
Customer objectively demonstrates the claimed faults, the Seller shall
remedy the same at its own expense; if, instead, the Seller demonstrates
that the Services are in compliance with the Order Confirmation, the
Customer shall be obliged to pay the Seller the costs and expenses of the
activities carried out to demonstrate the compliance of the Services. If the
Customer does return a signed Practical Completion Certificate or provide
a Notice within five (5) working days from receipt of the Practical
Completion Certificate, the Services will be deemed completed to the
Customer’s satisfaction in all respects.
8. LIABILITY
1. In no event shall Seller be liable to Customer or any other person
for any special, incidental, indirect, consequential or punitive damages
obligation, nor for any loss, costs or expenses, including, without
limitation, damages consisting of loss start-up, sales or profits, work
stoppage, loss of production, impairment of other assets or otherwise,
even if arising out of or in connection with a breach of warranty, breach of
contract, false or erroneous statement, or other fault. Notwithstanding any
statement to the contrary contained in these GT&C’s, the Seller’s liability
for any claim for damages arising out of or in connection with the Products
and their use or the Services shall in no case exceed the amount paid by
Customer for the Products or Services which are the subject of claim.
2. The Customer hereby indemnifies and shall keep indemnified the
Seller against all loss, liability, damages, costs, claims and expenses
arising out of any of the matters set out in clause 8.1.
3. Notwithstanding the case in which the Seller and the Customer
sign an agreement for the installation of the Products, the Customer
undertakes to indemnify and hold harmless the Seller from any third party
right and/or claim relating to the fault and/or non- conformity of the
Products being installed in the playground and/or any other location.
9. CLAIMS – SUBSTITUTIONS – RETURNS
1. Any complaints about defects or non-conformity of the Products
must be communicated by registered mail to the Seller within 8 (eight)
days after delivery of the same. After that period, the Customer will lose
any right to make a claim.
2. Return of any Products must be authorized in writing by the Seller
prior to shipping and all costs and expenses will be borne by the
Customer.
3. The communication of defects and anomalies must be
accompanied by supporting documentation. The Seller shall not be liable
for defective Products, when the value of the defect reported by the
Customer does not exceed 5% of the value of the Products in respect of
any Order Confirmation. In any event the Customer shall take all
reasonable action to mitigate any damage suffered and shall not be
entitled to withhold or delay payment.
4. If the Seller acknowledges any Products to be defective the Seller
is only required, at its discretion, to replace the Products or to refund the
price or to reduce the price, if the Customer has not yet paid in the price,
or to terminate the contract.
5. The guarantee referred to in clause 10 shall not in any way apply
to damage arising out of fair wear and tear or, from failures caused by
incompetence or negligence of the Customer, misuse or by Force
Majeure.
6. In the scope of supply of the Products, if necessary, the Seller
reserves the right to provide models other than those requested by the
Customer, if these are not available, subject to compliance of the
alternative models with the properties listed in the Order Confirmation.
10. GUARANTEES
1. The Seller warrants the Products will be free from defects in
design, material and workmanship in accordance with the terms set out
in the general warranty attached to the Order Confirmation after Delivery:
2. The terms implied by sections 13 to 15 of the Sale of Goods Act
1979 are, to the fullest extent permitted by law, excluded from the
contract.
3. The provisions of clauses 10.1 and 10.2 shall not apply to
components which are not manufactured by the Seller, in respect of
which, the Seller shall, to the extent it is able, pass on any warranty given
to it by the manufacturer of the component in question.
4. The Customer shall indemnify and hold harmless the Seller
against all damages, losses, costs, expenses, claims, demands and
liabilities arising out of or related to the Products and their use by the
Customer and/or use or application by the same of any information
disclosed or provided by or on behalf of Seller.
11. TERMINATION
1. A party shall be entitled to terminate this agreement with immediate
effect by giving written notice to the other party if:
(i) the other party fails to pay any undisputed amount due under this
agreement on the due date for payment and remains in default not less
than 14 days after being notified in writing to make such payment; or
(ii) the other party commits a material breach of its obligations under
this agreement and (if such breach is remediable) fails to remedy that
breach within a period of 30 days after receipt of notice in writing requiring
it to do so; or
(iii) the other party becomes insolvent, or an order is made or a resolution
is passed for the winding up of the other party (other than voluntarily for
the purpose of solvent amalgamation or reconstruction), or an
administrator or administrative receiver is appointed in respect of the
whole or any part of the other party’s assets or business, or the other party
makes any composition with its creditors, or the other party takes or
suffers any similar or analogous action in consequence of debt.
2. Termination of this agreement shall not prejudice any of the
parties’ rights and remedies which have accrued as at termination and all
payments which have not yet become due shall become immediately due
and payable.
12. INTELLECTUAL AND INDUSTRIAL PROPERTY
1. Any authorization by one of the parties to use the brands, names,
logotypes and/or any other distinctive signs of the other party does not
imply any right whatsoever to transfer the property of the same to the
party utilizing them.
13. ADMINISTRATIVE PERMISSIONS
The Customer is solely and exclusively responsible for obtaining
and maintaining the building authorizations and any other authorizations
required for carrying out the supply of the Products or Services and their
utilization. Where the Seller is providing Services if agreed, a copy of said
authorizations and related and essential attachments, must be forwarded
to the Seller before commencement of the Services.
14. FORCE MAJEURE
1. A party shall not be deemed to be in breach of the Contract, or
otherwise be liable to the other, by reason of any delay in performance,
or non-performance, of any of its obligations hereunder to the extent that
such delay or non-performance is due to Force Majeure and the time for
performance of that obligation shall be extended accordingly. In case the
Force Majeure situation continues for more than three months each party
shall be free to withdraw from the Contract without liability.
2. For the purposes of these General Terms of Conditions Force
Majeure means extraordinary events or circumstances which cannot be
foreseen nor prevented, including but not limited to acts such as natural
calamities, earthquake, war, revolution, riot, civil insurrection,
expropriation, nationalization, nuclear explosion, radioactive or chemical
contamination or ionizing radiation, hyperinflation, labour disputes of
whatever nature, general shortage or lack of raw materials causing either
curtailment or production stop, increase in raw materials cost where any
increase in raw material costs increase the total unit price for a product
by [5] percent ([five]%) or more, authorities not respecting legal deadlines
or not acting in a reasonably foreseeable manner, civics associations,
and/or NGOs groups, legal entities or individuals filing objections within
administrative procedures and other circumstances beyond the parties’
reasonable control.
15. DATA PROTECTION
1. Seller and Customer each act as independent data controllers in
relation to the personal data collected and processed in connection with
any sale and execution of the parties’ obligations under these GT &C’s.
2. Each party must in connection with execution of their obligations
under these GT&C ’s act in compliance with applicable data protection
legislations and regulations.
3. Information regarding Seller’s processing of personal data can be
found in KOMPAN’s privacy policy on www.kompan.com .
16. GENERAL
1. Any notice or other communication required to be given to a party
under or in connection with this Contract shall be in writing and shall be
delivered to the other party personally or sent by prepaid first- class post,
recorded delivery or by commercial courier, at its registered office (if a
company) or (in any other case) its principal place of business, or sent
by fax to the other party’s main fax number. Any notice or other
communication shall be deemed to have been duly received if delivered
personally, when left at such addresser, if sent by prepaid first-class post
or recorded delivery, at 9.00 am on the second Business Day (for the
purposes of this clause 15 being any day other than Saturday, Sunday
or ant public holiday in England and Wales) after posting, or if delivered
by commercial courier, on the date and at the time that the courier’s
delivery receipt is signed, or if sent by fax, on the next Business Day
after transmission.
2. If a court or any other competent authority finds that any provision
of the Contract (or part of any provision) is invalid, illegal or
unenforceable, that provision or part-provision shall, to the extent
required, be deemed deleted, and the validity and enforceability of the
other provisions of the Contract shall not be affected
3. A person who is not a party to the Contract shall not have any
rights under or in connection with it.
4. Except as set out in these Conditions, any variation, including the
introduction of any additional terms and conditions, to the Contract shall
only be binding when agreed in writing and signed by the Supplier.
5. A waiver of any right under the Contract is only effective if it is in
writing and shall not be deemed to be a waiver of any subsequent breach
or default. No failure or delay by a party in exercising any right or remedy
under the Contract or by law shall constitute a waiver of that or any other
right or remedy, nor preclude or restrict its further exercise. No single or
partial exercise of such right or remedy shall preclude or restrict the
further exercise of that or any other right or remedy. A person who is not
party to the Contract shall not have any rights under or in connection with
it.
6. The Contract, and all disputes or claims arising out of or in
connection with it or their subject matter or formation (including non-
contractual disputes or claims), shall be governed by and construed in
accordance with the law of England and Wales.
7. The parties irrevocably agree that the courts of England and
Wales shall have exclusive jurisdiction to determine any dispute or claim
that arises out of or in connection with the Contract or its subject matter
or formation (including non-contractual disputes or claims)
GENERAL TERMS AND CONDITIONS OF SALE
(GT&C’s) Release date 10/10/2022
Equipment
We have enhanced our warranties over and above what is stated in the product data sheets to the
following:
LIFETIME*
warranty
15 years
warranty
10 years
warranty
5 years
warranty
2 years
warranty
•Hot-dip
galvanised
structural parts
-Steel poles
-Cross beams
-Floor frames
-Top brackets
•Stainless steel
hardware
•EcoCore and
other high-
density
polyethylene
(HDPE) panels
•Robinia wood
parts
•High pressure
laminate (HPL)
parts
•Aluminium parts
•Painted top layer
of galvanised or
aluminium metal
posts & parts
•Pre-galvanised
metal parts with
painted top layer
•Solid plastic parts
•Transparent PC
panels e.g.,
Giants
•Wood-plastic
composite (WPC)
•Siberian larch,
pine and other
wood types
•Stainless steel
slides
•Hollow plastic
parts
•Rope & net
constructions
•Corocord “S”
clamps
•Resin-coated
plywood parts
•Springs and
ball bearing
assemblies
•Graphic print on
transparent PC
panels e.g.
Giants
•Concrete
elements
•Galaxy
connection
balls
•Movable plastic &
metal parts
•Rubber
membranes
•Screens and
electronic parts
•Sunshades and
sail solutions
* KOMPAN’s LIFETIME warranty is in effect for the lifetime of the product until the product is
uninstalled and/or taken out of use.
1.Warranty coverage
This warranty applies to KOMPAN’s products and spare parts for the time periods described for each
product type above and with the limitations described in this warranty. The warranty period applies
from the date of purchase by the first customer. This warranty covers only defects in materials.
KOMPAN’s liability under this warranty is limited to repair or replacement of defective products,
without charge, at KOMPAN’s discretion. Defective electronic components will be delivered and
changed by a KOMPAN ICON Professional installer free of charge.
2. Proper installation and maintenance
The warranty only applies if KOMPAN’s products have been installed according to the instructions
provided by KOMPAN and maintained correctly according to the KOMPAN Maintenance Manual.
The warranty for the ICON electrical components is dependent on those products being installed by
an ICON trained and approved installer.
KOMPAN Ltd / Serenity House / Shirwell Crescent / Furzton Lake / Milton Keynes / MK4 1GA /
Tel: 01908 201002
www.KOMPAN.com
Reg. in England. No. 1704623
VAT Reg. No. 382 2192 57
3. Warranty exclusions
This warranty does not cover any damage caused by accident, improper care, negligence, normal
wear and tear, surface corrosion on metal parts, discoloured surfaces and other cosmetic issues or
failures due to misuse or vandalism. Natural changes in wood over time are considered cosmetic
issues and are not covered.
4. Near water installation
Products installed in direct contact with chlorinated water or saltwater (Waterparks), or products
installed within 200 metres from the shore are not covered by the KOMPAN warranty for any defects
caused by corrosion.
Special designed products (handled via department for customised products and upgraded to
corrosion class C4) installed within 200 metres from the shore will be covered by a 5-year warranty
against defects caused by corrosion.
5. Third party supplied products & services.
KOMPAN provides non-KOMPAN branded products and installation services performed by certified
third party suppliers. This general KOMPAN warranty does not apply to such non-KOMPAN branded
products and installation services, which may carry their own warranties. KOMPAN will pass on
information on such warranties where possible.
In addition, KOMPAN’s general terms & delivery conditions apply and supplement this warranty.
Installation
Following a review of the scope of works, client specification requirements and location we will
identify our preferred sub-contractors for the project. We ensure that our sub-contractor can support
the social value objectives of the client, such as local employment or local purchasing of materials,
and is also from our approved installed list.
All KOMPAN installations have a 12-month defect liability period from the date of handover. Any
snagging issues that have been identified and agreed at completion will be addressed by your
Contract Manager within 10 working days, by bringing our sub-contractors back to site to until all
parties are satisfied with the quality of the workmanship that is required to meet the specification.
KOMPAN Ltd / Serenity House / Shirwell Crescent / Furzton Lake / Milton Keynes / MK4 1GA /
Tel: 01908 201002
www.KOMPAN.com
Reg. in England. No. 1704623
VAT Reg. No. 382 2192 57
When the world’s leading playground provider goes the extra mile for the environment, it matters!
That’s why we constantly continue to optimise our materials and production processes to take
sustainability to even higher levels.
All KOMPAN factories comply with ISO 14001 which is the principal management system standard
that specifies the requirements for the formulation and maintenance of an Environmental
Management System that helps to control our environmental aspects reduce impacts and ensure
legal compliance.
KOMPAN has several green certificates:
•ISO9001 Quality Management
•ISO14001 Environmental Management
OHAS18001 Health and Safety Management
Member of the “Green Company”
A new green concept – EcoCore
TM
material
•Core produced from 100% recycled material
•Recyclable after use
•Supported by our lifetime warranty
We request the same environmental policy from our suppliers of raw materials & services
KOMPAN uses recycled materials in more than 70% of our products and
95% can be recycled at the end of their lifecycle.
At KOMPAN, sustainability isn’t just an added benefit; it’s built into all products, right from the very
beginning. We design our playgrounds to last a lifetime, ensuring minimal environmental impact and
providing maximum value to the community.
Panels HDPE: Eco-Core
100% recyclable after use
Moulded Items
(Roto moulded/Blow moulded/Injection moulded)
100% recyclable after use (PA, PP, PC, PE, TPE)
Aluminium (Lead Free)
100% recyclable after use
Cardboard Packaging
80% recycled content
100% recyclable after use
Stainless Steel, Galvanised and Powder Coated
Recycled steel in min. 50% (industrial standard – post consumer)
100% recyclable after use
KOMPAN Ltd / Serenity House / Shirwell Crescent / Furzton Lake / Milton Keynes / MK4 1GA / Tel: 01908 201002
www.KOMPAN.com
Reg. in England. No. 1704623 VAT Reg. No. 382 2192 57
KOMPAN General Maintenance Instruction
Rev. 001 2 Copyright KOMPAN A/S
Congratulations on choosing a KOMPAN play
structure!
You have chosen a high-quality product that will withstand many years of use with proper maintenance.
KOMPAN carefully designs and manufactures its play structures with safety features in compliance with all
current standards.
In order to protect children’s safety, KOMPAN recommends all play structures and the surrounding resilient
surfaces to be inspected and maintained to ensure the play area remains safe and trouble-free.
Responsibility of maintaining the structure and its surroundings to ensure the play structure
remains safe belongs to the owner.
Please visit the KOMPAN website https://www.kompan.co.uk/warranty-global-menu to see our general
product warranty and if you have any questions or need assistance, please feel free to contact your Sales
Representative or back office:
KOMPAN Ltd
21 Roebuck Way
Knowlhill
Milton Keynes
Buckinghamshire
MK5 8HL
Phone: 01908 202002
Fax: 01908 201007
E-mail:kompan.uk@kompan.com
Website: www.kompan.com
KOMPAN General Maintenance Instruction
Rev. 001 3 Copyright KOMPAN A/S
Warning
Failure to follow these inspection and maintenance instructions
could result in unsafe conditions on and around the play
structure and possibly lead to serious physical injury during use.
KOMPAN A/S are not responsible for any injuries or damages that
are the result of a failure to follow these instructions.
Following our maintenance instructions are also necessary for
the products to be covered by the KOMPAN General warranty.
Inspections and maintenance of play structures should be
scheduled on a regular basis. If your play structure is used
heavily, or is located where the climate is severe, it may require
more frequent attention than the recommendation of this
manual.
On the following pages of this document you’ll find our general
maintenance instruction specifying how to inspect and if
necessary, maintain your product.
Occasionally, parts may need to be replaced due to breakage or
wear. Parts should be replaced immediately to avoid dangerous
conditions and repairs should be completed in accordance with
this maintenance manual and the installation instructions.
Information about replacement parts and copies of installation
instructions can be obtained through our KOMPAN Master
website (see next page) or KOMPAN’s Aftersales Customer
Service Team. Kerry Bowers is our Senior A ftersales
Coordinator who along with the team can support you with
identification of spare parts, warranty queries and quotations for
our maintenance and repair services.
Opening hours: Monday – Friday 8:30am – 5pm
Phone 01908 207429
E-mail: sparepartsuk@kompan.com
If any repairs cannot be performed immediately, action must be taken to restrict access to that portion of the
play structure or the whole structure if necessary.
Disposal and
Recycling:
All KOMPAN products are as far
as possible designed to be
disassembled and recycled after a
long life on the playground.
Recycling must be done
according to local procedures and
recommendations:
Metal components can be
recycled directly.
Plastic components are in
general marked with type of
material and can be recycled
accordingly.
Wood must be disposed
according to local regulations.
Electrical parts must be
disposed for recycling.
KOMPAN General Maintenance Instruction
Rev. 001 4 Copyright KOMPAN A/S
KOMPAN Master
On KOMPAN Master you can find a lot of relevant information. Most important is the installation instructions.
These were provided with the product, but we know they often disappear or are damaged during installation.
Installation instructions are also the key to identifying spare parts.
Below are the steps to access the instructions:
1. Open the webpage: http://www.kompanmaster.com/KompanMaster/login.
2. If you have not logged in before, please click on “Apply here” to obtain a Username and Password.
The Username and Password will be emailed to you.
3. Using your assigned Username and Password, log in.
4. Scroll towards the bottom of your screen and in the product number box, enter the number of your
product, and click on “Product search”
5. Once the correct product is found, enter the purchase date and foundation type for your product and
click the arrow, and then click on the “Find Spare Parts” button.
6. Now you can open the instructions directly or download a full package of every instruction you would
have received with the product.
KOMPAN General Maintenance Instruction
Rev. 001 5 Copyright KOMPAN A/S
Identification of product
All KOMPAN products come with two identification Do-Nut labels to be
placed inside two Do-Nut caps according to specification.
The following information appears from the ID-labels:
No. 1 – Product ID
Production week and year
Product ID
No. 2 – Supplier ID
KOMPAN address (subsidiary or importer) in
the country concerned.
It is of vital importance that the information from the ID-labels is given
when making a complaint or ordering spare parts.
In case the ID label is not in place and you do not have the ID information
from your invoice or other documents provided with the product – we
recommend you take a couple of photos and ask your local KOMPAN office
for assistance.
Inspections
Daily/weekly inspections can be performed visually to identify developing problems. Monthly/seasonal
inspections should be recorded in a maintenance log. Annually a comprehensive report should be written
and entered into a file with all other documentation regarding the play structure.
We recommend the owner/operator establishes a file for the play structure or entire playground. This file
should contain at least the following.
Maintenance instructions.
Installation instructions.
Sales and warranty documentation.
Maintenance logs.
Comprehensive annual inspection reports.
Templates for maintenance inspections can be downloaded from www.kompanmaster.com
Spare Parts
It is important for warranty and safety conditions to use only original KOMPAN spare parts. Part numbers can
be identified on the installation instructions – which can be found on KOMPAN Master (see page 3).
KOMPAN General Maintenance Instruction
Rev. 001 6 Copyright KOMPAN A/S
Robinia
Robinia, like any other species of wood, is a natural and
organic material
Robinia will potentially have numerous knots, cracks on the
surface and other patinas. The appearance of Robinia
wood changes according to the weather conditions and
humidity. These are not necessarily imperfections; they are
completely natural and give our playground equipment the
benefit of an ecological and adventurous design.
The tension in Robinia causes openings in the ends as
well as along the sides of the posts
These do not affect the strength of the structure and do not
carry any additional risk of rot or fungus. This is just a
natural reaction that might happen with Robinia and is
normally not a safety or a quality issue.
During routine inspections and maintenance, severe deformation must be addressed if it appears on vital
areas of the play structure. For example, if an opening appears near a play element that has forced movement
(slides, fireman’s pole, etc.) issue of openings and checking is addressed in accordance with current safety
standards in the specific market. If a deformation in the wood does not conflict with the current safety
standards, it is considered a beneficial characteristic provided by the organic wood Robinia!
Fastener Maintenance
Over time, some bolts may become loose through heavy use. Loose components on play structures can
cause dangerous pinch, crush, or shear points as well as excessive wear. It is therefore important that all
nuts, bolts, and screws be checked periodically.
Do-Nut/Bolt Inspection and Maintenance
Do-Nuts are used on various KOMPAN products to cover bolt heads and potentially sharp bolt threads.
To check bolts covered by Do-Nuts, try to rotate them. If the Do-Nut
rotates, then the bolt it covers should be tightened (See image 1).
To access the bolt, the Do-Nut cap needs to be removed. Remove
the cap by gently tapping a screwdriver through the cap and pry the
cap loose (See image 2).
WARNING! – Always use safety glasses when removing
Do-Nut cap
Be aware to use a tool on both screw and nut when
tightening screws on your product:
Remember to check the drive rivet is intact. If rivet is
loose or missing – install a new rivet.
KOMPAN General Maintenance Instruction
Rev. 001 7 Copyright KOMPAN A/S
IMPORTANT! Inspection should always be done according to this instruction in combination with the installation
instructions for the product. Remember that there might be a specific instruction for the product line as well.
Work Sheet 1
GENERAL
Area Inspection Maintenance
Cleanliness
Remove soil, leaves and debris on or
around equipment.
X X X
Broken or
missing parts
Check for broken, loose or missing parts. Replace or tighten if necessary.
X X X
Covers Check for missing covers Replace if necessary
X X
Added parts Check for items tied or added to products
(ropes, clothing etc.)
Remove
X X X
Connections Check all bolt connections are tight.
Check rivets are not loose or broken.
Tighten connections or replace with new
hardware if necessary.
Use installation instructions for products
with specified torque. You may have to
remove bolt covers – if damaged replace
with new.
X X
Check for gaps around slides, fireman’s
poles, roofs or bannister bars where
clothing may get caught
Re-tighten loose or dislocated items. If
this is not enough a non-entanglement
devise may be able to solve the issue.
This can be supplied from your local
KOMPAN representative.
X X
Moving parts Check rotating or moving parts for
function and wear.
Replace if necessary.
X X
Check protective covers are undamaged
and in place.
Replace if necessary.
X X
Examples of moving parts:
Suspension elements Replace parts if worn more than 50%, if
they show cracks or other sign of
deterioration.
X X
Bearings
Rotating items and swing suspensions.
Replace parts if movement is partly or
fully prevented or unsmooth. X X
Springs and rubber elements: Tighten connections if necessary.
Replace or repair in case of corrosion. X X
Rotating rings e.g. Supernova Replace parts if movement is partly or
fully prevented or unsmooth.
X X
Re-install or replace if rubber gasket is
loose or missing.
X X
Visual Routine Inspection, Daily to Weekly
Operational Inspection, Every 1 to 3 months
Main Inspection, Annual or half year
Additional to main inspection, 5 year
KOMPAN General Maintenance Instruction
Rev. 001 8 Copyright KOMPAN A/S
Work Sheet 2
GENERAL
Area Inspection Maintenance
Ropes Inspect rope parts for wear. Steel wire may be visible but when steel
wire starts to fray the rope must be
replaced.
X X
Chains Check chains for damage or wear. When worn more than 50% they must be
replaced.
X X
Cables for
Cableways
Check cables for wear damage or
corrosion.
If cable starts to fray or show signs of
damage it must be replaced.
X X
Check tension Adjust according to installation instruction
if necessary.
X
Plastic and
rubber
Check plastic and rubber parts for wear,
damage or cracks
Replace if necessary.
X X
Plywood
panels
Check plywood panels for excessive
wear and deterioration
Replace or repair if necessary.
X X
HPL Panels Check for excessive wear and sharp
edges due to vandalism or other
damages
Replace if necessary.
X X
Metal parts
in general
Check for sharp edges.
Check welds for fractures or separations
Repair or replace if necessary.
X X
Painted steel Check for scratches, wear and initial
corrosion.
Repair paint by removing all corrosion
and add a proper coating or replace parts
if necessary.
X X
Galvanized Check for scratches, wear and initial
corrosion.
Small scratches will repair themselves –
larger damages may result in corrosion if
not repaired.
Repair galvanizing by removing all
corrosion and add a zinc spray or replace
parts if necessary. X
Aluminum Check for damage or wear. Replace if necessary.
X X
Electronics
(ICON)
Inspection must be carried out by ICON
professional according to ICON
Maintenance Instruction.
Maintenance must be carried out by
ICON professional according to ICON
Maintenance Instruction.
X X
Visual Routine Inspection, Daily to Weekly
Operational Inspection, Every 1 to 3 months
Main Inspection, Annual or half year
Additional to main inspection, 5 year
KOMPAN General Maintenance Instruction
Rev. 001 9 Copyright KOMPAN A/S
Work Sheet 3
FOUNDATIONS
Area Inspection Maintenance
Foundations Check all foundations are stable and
sharp edges and concrete is covered by
surfacing.
Stabilize foundation and reinstate
surfacing. X X
PRODUCTS RELYING ON ONE POST ONLY
Area Inspection Maintenance
Remove surfacing to inspect the conditions of the post where concreted in.
Galvanized
posts.
Check if zinc layer is complete and there
are no visual indications of corrosion to
steel – rust.
Minor scratches
Major corrosion weakening the post
In case of minor scratches repair by use
of spray zinc.
In case of corrosion weakening the post
– replace the post.
X
Robinia Posts Check by use of pointed tool like an awl
or small screwdriver if the wood is
deteriorating.
Replace post when more than 20% of the
cross section is deteriorated X
If installed with wet pour rubber surfacing the rubber can be removed and re-instated by:
• Cut away the rubber around the post and glue the pieces back in after inspection.
• Remove the rubber and re-instate with new material by use of the wet pour repair kit.
Note that only trained wet pour installers are supposed to do this.
Visual Routine Inspection, Daily to Weekly
Operational Inspection, Every 1 to 3 months
Main Inspection, Annual or half year
Additional to main inspection, 5 year
KOMPAN General Maintenance Instruction
Rev. 001 10 Copyright KOMPAN A/S
Work Sheet 4
ROBINIA PRODUCTS
Robinia products are made from natural whole cut wood which must be expected to crack.
The design of the products takes cracks, imperfections and variable dimension within a specified range into consideration. Structural
integrity will remain acceptable despite of even large cracks or imperfections.
For inspection and maintenance of Robinia products please perform the below tasks in addition to the general tasks:
Area Inspection Maintenance
Checking and
Cracking
Check if cracks have occurred.
Large cracks preventing bolts or other
connections to be tightened.
Take photos and seek guidance by your
local distributor.
X X
Cracks creating a non-compliance with
safety standards.
E.g. Cracks near slides and other areas
with forced movement.
X X
Minor cracks not affecting structural
integrity or safety.
Sand down edges to prevent splinters
and sharp edges.
If visual appearance is diminished cracks
can be repaired by use of our repair kit.
Ask your local distributor for advice.
X X
Rot Check by use of pointed tool like an awl or small screwdriver if the wood is deteriorating.
Structural parts
If more than 30% of the cross section is
deteriorated
Post is to be replaced.
Contact your local distributor for advice. X X
Nonstructural parts and ends
If more than 30% of the cross section is
deteriorated over a length of 100mm or
more.
Post can be replaced under warranty if
requested.
X X
Knots Loose knots Repair loose knots by use of repair kit.
Unrepaired knots may lead to rot which
might not be covered if caused by a knot. X X
Cleaning
Remove dirt, algae or mold by use of
power washer.
X
Paint Paint on Robinia is visual only We recommend touch up paint to
maintain the appearance
X
Visual Routine Inspection, Daily to Weekly
Operational Inspection, Every 1 to 3 months
Main Inspection, Annual or half year
Additional to main inspection, 5 year
KOMPAN General Maintenance Instruction
Rev. 001 11 Copyright KOMPAN A/S
Work Sheet 5
SURFACING
Area Inspection Maintenance
Loose fill
surfacing
Check loose fill according to basic level
marks on products.
Reinstate if necessary. Special attention
must be paid to heavily used areas like
under swings and in the run-out area for
slides.
X X X
Check for unintended items in the loose
fill surfacing or sand and gravel on rubber
surfacing.
Remove if necessary
X X X
Check depth of loose fill according to:
Table 4 of EN1176-1:2017
Table 3 of EN16630:2015.
Reinstate if necessary
X X
Wet pour For more details see page 9
Cleaning Remove sand, gravel, debris and other
unwanted items
X X X
Check for standing water Clean for improvement of porosity and
drainage
X X X
Check for algae, moss weeds or fungus Remove by brush or power washer
X X
Check joints between colors and shapes
and surface around posts etc.
Repair if necessary.
See instruction for repair work of wet
pour
X
Check for damages and wear. X
Rubber tiles Check rubber tiles are even and do not
present tripping hazards
Re-instate if necessary
X
Check maintenance instruction from supplier for further instructions
X
Grass mats If grass mats are regarded impact
surfacing the holes must be kept free
from sand or soil.
Re-instate if necessary.
X X
Other impact
materials
Check maintenance instruction from supplier for further instructions
Visual Routine Inspection, Daily to Weekly
Operational Inspection, Every 1 to 3 months
Main Inspection, Annual or half year
Additional to main inspection, 5 year
KOMPAN General Maintenance Instruction
Rev. 001 12 Copyright KOMPAN A/S
Work Sheet 6
SIGNAGE
Area Inspection Maintenance
General: Check product marking, for information
about product ID, manufacturer or distributor
ID, reference to safety standard if required.
Replace if missing.
X
Fitness
equipment:
Check the site has a sign informing about:
• How to use equipment
• Age or height limitations
• Assurance about medical safety
• Emergency phone number
• Contact info for maintenance
• Address of facility
Replace if missing.
X
Visual Routine Inspection, Daily to Weekly
Operational Inspection, Every 1 to 3 months
Main Inspection, Annual or half year